Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or using the Pashminari website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or services.

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after such modifications constitutes your acceptance of the updated terms.

2. Eligibility

By using our website and placing orders, you represent and warrant that:

               
• You are at least 18 years of age or have reached the age of majority in your jurisdiction
               
• You have the legal capacity to enter into binding contracts
               
• All information you provide is accurate, current, and complete
               
• You will maintain the accuracy of such information
           

3. Account Registration

To access certain features of our website and to make purchases, you may be required to create an account. When creating an account, you agree to:

               
• Provide accurate, current, and complete information
               
• Maintain and promptly update your account information
               
• Maintain the security and confidentiality of your login credentials
               
• Accept responsibility for all activities that occur under your account
               
• Notify us immediately of any unauthorized use of your account
           

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or violates these Terms and Conditions.

4. Products and Services

Product Descriptions

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colors, textures, or details will be completely accurate. Product images are for illustrative purposes, and actual products may vary slightly.

Product Availability

All products are subject to availability. We reserve the right to limit quantities of any products or services we offer. Product availability may change without notice. If a product you have ordered becomes unavailable, we will notify you and offer a refund or substitute product.

Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify prices at any time, but changes will not affect orders that have already been placed and confirmed.

The price you pay will be the price displayed at the time you complete your order. Additional charges such as shipping, taxes, and customs duties may apply and will be clearly indicated before you complete your purchase.

5. Orders and Payment

Placing Orders

When you place an order through our website, you are making an offer to purchase the products subject to these Terms and Conditions. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

               
• Product unavailability
               
• Errors in product or pricing information
               
• Suspected fraudulent or unauthorized transactions
               
• Orders that exceed quantity limits
           

Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. We will send you a separate order acceptance email once we have verified your payment and the availability of the products.

Payment Methods

We accept various payment methods including credit cards, debit cards, net banking, UPI, and digital wallets. All payments are processed through secure payment gateways. By providing payment information, you represent that you are authorized to use the payment method.

6. Shipping and Delivery

Shipping Policy

We ship to addresses within India and select international locations. Shipping costs and delivery times vary based on your location and chosen shipping method. These details will be provided during the checkout process.

Delivery Times

Estimated delivery times are provided as guidance only and are not guaranteed. Delivery times may be affected by factors beyond our control, including but not limited to weather conditions, customs delays, or courier service issues.

Risk of Loss

The risk of loss and title for products purchased from our website pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages once they have been delivered to the carrier.

Undeliverable Packages

If a package is returned to us due to an incorrect address provided by you or failure to collect the package, you may be responsible for reshipping costs. Please ensure all shipping information is accurate before completing your order.

7. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within 14 days of delivery for a refund or exchange, subject to the following conditions:

               
• Products must be unused, unworn, and in their original condition with all tags attached
               
• Products must be returned in their original packaging
               
• Proof of purchase (order confirmation or receipt) must be provided
               
• Certain products may not be eligible for return due to hygiene reasons or other restrictions
           

Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 7-10 business days. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Exchanges

If you wish to exchange a product for a different size, color, or variant, please contact us at support@pashminari.in. Exchanges are subject to product availability.

8. Intellectual Property Rights

All content on the Pashminari website, including but not limited to text, graphics, logos, images, product descriptions, designs, and software, is the property of Pashminari or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of our content without our prior written consent, except for:

               
• Temporary storage in your device's cache as a result of normal browsing
               
• Printing or downloading one copy for personal, non-commercial use
               
• Sharing links to our content on social media platforms
           

9. User Conduct and Prohibited Activities

When using our website, you agree not to:

               
• Violate any applicable laws or regulations
               
• Infringe upon the rights of others or our intellectual property
               
• Transmit any harmful or malicious code, viruses, or destructive content
               
• Attempt to gain unauthorized access to our systems or networks
               
• Engage in fraudulent activities or impersonate any person or entity
               
• Interfere with or disrupt our website or servers
               
• Collect or harvest information about other users without their consent
               
• Use automated systems or software to extract data from our website without permission
               
• Post or transmit false, misleading, or defamatory content
           

10. Product Reviews and User Content

We may provide features that allow you to submit reviews, ratings, comments, or other content. By submitting such content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display your content.

You represent and warrant that any content you submit:

               
• Is your original work or you have the necessary rights to share it
               
• Does not violate any third-party rights
               
• Does not contain offensive, defamatory, or inappropriate material
               
• Complies with all applicable laws
           

We reserve the right to remove or edit any user content that violates these terms or that we find objectionable.

11. Disclaimers and Limitation of Liability

Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, secure, or error-free, or that defects will be corrected.

Limitation of Liability

To the fullest extent permitted by law, Pashminari shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

               
• Your use or inability to use our website or services
               
• Any unauthorized access to or use of our servers or personal information
               
• Any interruption or cessation of transmission to or from our website
               
• Any bugs, viruses, or similar harmful components transmitted through our website
               
• Any errors or omissions in content or any loss or damage incurred as a result of the use of any content posted or shared through our website
           

12. Indemnification

You agree to defend, indemnify, and hold harmless Pashminari, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

               
• Your violation of these Terms and Conditions
               
• Your violation of any rights of a third party
               
• Your violation of any applicable laws or regulations
               
• Your use of our website or services
           

13. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by Pashminari. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such third-party content, goods, or services.

14. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand our practices.

15. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Dispute Resolution

In the event of any dispute arising out of or relating to these Terms and Conditions or your use of our website, the parties agree to first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through negotiation, it shall be submitted to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Jurisdiction

You agree that any legal action or proceeding arising out of or relating to these Terms and Conditions shall be brought exclusively in the courts located in [Your City/State], India, and you consent to the personal jurisdiction of such courts.

16. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms and Conditions where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Waiver

No waiver of any term or condition of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Pashminari concerning your use of our website and services, and supersede all prior or contemporaneous communications and proposals.

20. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us at: